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MileMystery was among the Pioneers in providing “mystery shopping” services in Russia.

The company conducts an independent assessment of service quality and tests customer service.

MileMystery checks the level of service at various touch points– from support call to a complete purchase cycle. Together with various audit scenarios it allows giving clear-cut recommendations for improving customer experience at every service level.

A system of online records allows monitoring of the market and providing prompt responses in real time.

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